Railrest, partner of Thalys International

delivers a wide range of services that enhance the passenger’s travel experience.


Railrest,
partner of Eurostar International

delivers a wide range of services that enhance the passenger’s travel experience.

0
Destinations

Belgium, France, Germany, The Netherlands.

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Millions

Happy passengers served in 2022

0
Employees

Happy to serve our customers

0 %
Of satisfaction

Of customer satisfaction in 2022.

0
Destinations

Belgium, France, Germany, The Netherlands.

0
Millions

Happy passengers served in 2022

0
Employees

Happy to serve our customers

0 %
Of satisfaction

Of customer satisfaction in 2022.

COMPANY VISION

Our vision is to achieve Excellence in Customer Service, to be the leading on-board service company, to be the employer of choice, offering our passengers a quality service, at a competitive price for our customer. Railrest’s philosophy is that we can only achieve our goals by achieving Excellence in customer service.
Our aim is to meet and exceed the expectations of our passengers, to take good care of them. Not only by provinding exceptional service but being helpful and caring so that they feel at home throughout the journey.
In a high-tech, high-speed environment, the human aspect has become an increasingly important factor, even to the point of delivering a personalized service. This is where the real added value for our passengers lies.
This approach is reflected in our organisation, in the way we train our staff, in the way we operate, in the way we communicate with our passengers and in the way we listen to our customer.

 

Map RailRest / Thalys

OUR SERVICES

Lady served onboard Thalys

ON BOARD SERVICES

Thalys Lounge

EUROSTAR LOUNGE

Welcoming passengers

PLATFORMS SERVICES

Lady served onboard Thalys

ONBOARD
SERVICES

Thalys Lounge

THALYS
LOUNGE

Welcoming passengers

PLATFORM
SERVICES

ON BOARD
SERVICES

EUROSTAR
LOUNGE

PLATFORMS
SERVICES

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