Railrest is a company that provides on-board services to passengers travelling on Thalys trains. Railrest is present on board in the Premium class as well in the Thalys Bar.
The company also manages the Thalys Lounge and the Thalys Information Kiosk at Brussels South Station.
Railrest’s primary philosophy is to focus on customer service. Customer satisfaction is our main ambition and we do everything possible to achieve the excellence to which our customers are entitled. That is why we train and empower our staff to use their experience to provide the best possible service to passengers.
Railrest starts on-board services for Comfort 1 passengers and offers a buffet bar for Comfort 2 passengers on all Thalys trains between Paris, Cologne, Amsterdam and Marne-La-Vallée
Railrest gets contract to manage the Thalys Lounge in Brussels-Midi
Railrest signs the « Diversity-Because differences passed » charter and confirms its commitment to equal opportunities in employment
Railrest awarded « smiley » badge for food safety management system
Railrest is a member of the FOOD programme and part of the EU-FOOD network
Still leading the premium service of our client Thalys