Our vision is to achieve Excellence in Customer Service, to be the leading on-board service company, to be the employer of choice, offering our passengers a quality service, at a competitive price for our customer. Railrest’s philosophy is that we can only achieve our goals by achieving Excellence in customer service.
Our aim is to meet and exceed the expectations of our passengers, to take good care of them. Not only by provinding exceptional service but being helpful and caring so that they feel at home throughout the journey.
In a high-tech, high-speed environment, the human aspect has become an increasingly important factor, even to the point of delivering a personalized service. This is where the real added value for our passengers lies.
This approach is reflected in our organisation, in the way we train our staff, in the way we operate, in the way we communicate with our passengers and in the way we listen to our customer.